Welcome to Office 365

Office 365: Get Set Up

Get set up with Office 365 at West Point

Use the 6 step process shown below as a checkList for successful Office 365 set up and configuration.

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Microsoft Authenticator

  • Download the Microsoft Authenticator application via the app store on your mobile device and register it (Google Play for Android; App Store for iOS)

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Login to Office 365

  • Print out your username and temporary password from the “O365 Provisioning” email.

  • Log in to portal.office.com

  • Login with your westpoint.edu credentials, not your usma.edu e-mail credentials

  • Follow the prompts to configure Multi-Factor Authentication and reset your password (passwords must be at least 12 characters long and contain 3 of the 4 character types (uppercase, lowercase, numbers, and special characters).

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Install Office 365 on your DREN Laptop

  • Make sure all Microsoft programs are closed (including your email) and simply type “Software Center” in the computer’s search box in the bottom left corner of your screen, then click “Office 365 Install Icon”, then click Install.

  • While the install takes place, you can use your computer except for any Microsoft products).

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Configure Email

  • Set up a redirect rule in Outlook to move emails from usma.edu to westpoint.edu

  • Contacts > Create new contact and enter your information

  • Click Rules > Create Rule > Advanced Options > Next

  • Select Redirect it to people or public group > Click people or public group > Select the contact you created from the dropdown menu > Next > Next

  • Select turn on this rule > Finish

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Migrate Email

  • Go to file in outlook

  • Then select open & export

  • Select import/export

  • Export to a file

  • Outlook data file (.pst)

  • Select the @usma.edu address

  • Click next

  • Select do not export duplicate items and select where you want your @usma.edu data to be stored. Click finish and create a password

  • Click the link below for instructions to complete your migration

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Migrate to OneDrive

  • OneDrive is an online cloud storage service from Microsoft. OneDrive integrates with Microsoft Office so users can access Word, Excel and Powerpoint documents in OneDrive. The system allows users to simultaneously edit Office documents, edit documents in browsers, and create and share folders.

  • To set up and install OneDrive, see the Instruction Guide below


Office 365 keeps you connected to what’s important—colleagues, teams, projects, and files.
Access the Office apps you use and the files you need seamlessly from your desktop to your mobile devices.
View, edit, and create documents with the familiar Office interface optimized for mobile phones and tablets

Anywhere access

Office 365 mobile apps let you view and edit documents on the go while keeping your data secured.
A consistent experience across devices helps you work anywhere on whatever iOS®, Android™, or Windows device you choose.

File storage and sharing

Securely view, co-author, and share files anywhere with your team, using integrated file-sharing and storage services in the cloud.
Your list of recently used documents travels with you so you can pick up on any device right where you left off.

Email and calendaring

Access content, conversations, tasks, or schedules from any device. Simplify scheduling with shared mobile calendars that let people see when coworkers are free or busy.
Bring teams together wherever they are with group inboxes that sync across devices.

Get Started:

Mobile Device Enrollment
Configure Mobile Apps
Microsoft Authenticator
Reconfigure MultiFactor Authentication

Microsoft Intune - Company Portal:

Microsoft Intune is a cloud-based enterprise mobility management tool that helps organizations manage the mobile devices employees use to access corporate apps, such as email, data, and resources.
Company Portal is the app that lets you securely access those resources.
Key Features:
  • Enroll to access company resources, including Office, email, and OneDrive
  • Sign in to company resources with company-issued certificates
  • Reduce the number of times you need to sign in to company resources with single sign-on
  • Browse and install approved company apps
  • View and manage all your enrolled devices and wipe them if they get lost or stolen
  • Get help directly from the IT department through available contact information
Company Portal Overview
Install and sign in to the Company Portal App for iOS

Mobile Device Privacy Concerns

When enrolling your mobile device with westpoint.edu, you are asked to agree to the following security policy:
Most of the items that admins can see are fairly innocuous, and are included in any Mobile Device Management (MDM) solution.
The biggest concern that people have is the line about "App names, like Microsoft Word". This is easily misread as the admins can
see all of the apps that are installed on your device. The only app that is visible through the admin portal is Comp Portal, and admins can only see that it's been installed.
Enrolling in MDM gives admins the ability to execute factory resets on your device. Additionally, it gives admins the ability to wipe government data from your personal device.
There are very few instances that would trigger a factory reset, but the ability to wipe government data from your device provides USMA the ability to maintain control of government data as part of the off-boarding process.
It should be considered a privilege to access government data on your personal device, and is entirely optional. If you are uncomfortable with this policy, you may opt out and not access government data on your device.
Moving to the cloud requires a new set of controls in order to remain in compliance with DoD, DA, and ARCYBER policies and maintain the convenience of the new service.
This policy is an attempt to balance the necessary controls and the freedom for employees to work in whatever way makes them most productive.


Office 365 keeps you connected to what’s important—colleagues, teams, projects, and files.
Access the Office apps you use and the files you need seamlessly from your desktop to your mobile devices.
View, edit, and create documents with the familiar Office interface optimized for mobile phones and tablets With Outlook on your PC, Mac or mobile device, you can:
  • Organize your email to focus on the messages that matter most.
  • Manage your calendar to schedule meetings and appointments.
  • Share files from the cloud so everyone always has the latest version.
  • Stay connected and productive wherever you are.

When you are signed in to your account, you can access any of the apps and services right in the browser window.

You will find your email under Mail, find any appointments or meetings under Calendar, and locate contacts under People.

Get Started with Outlook - See the Evolve 365 Jump Start Guides:

Outlook 2016

Outlook Online


Share your files from anywhere
Do more wherever you are with secure access, sharing, and file storage—at work, at home, or on the go. Office 365 file storage and sharing products are designed to help you find, co-author, and update files, work with your files wherever you are, and share files inside and outside your organization.

OneDrive is the simplest way to share and collaborate on files inside and outside your organization.
Track the history of all activity on files to keep everyone on the same page.
Confidently share your files so other people can access them seamlessly and securely.
And use SharePoint for more advanced collaboration with your teams, including managing and sharing files or folders—within team sites or intranet sites, and across your organization

OneDrive is included with Windows 10. With OneDrive, you can sync files between your computer and the cloud, so you can get to your files from anywhere.

Find, co-author, and update files

Work on a file, save it directly to OneDrive or SharePoint, and any changes you make are updated seamlessly.
Deep integration with Office lets you start co-authoring a document on one device and finish co-authoring it on another, and you can select from a variety of tools to annotate, highlight, and comment on it.
Find any file you’re looking for quickly with powerful search and discovery tools, and then get intelligent insights about it, such as how many people viewed or shared it.

Get Started with OneDrive:
Upload Files and Folders to OneDrive
Manage Files and Folders in OneDrive
Create New Files and Folders in OneDrive Share a Document or set a Sharing Folder

Troubleshooting Office 365

Common Issues:

If you've forgotten the password for the work or school account you use with Office 365, you can reset it at: https://passwordreset.microsoftonline.com/

Password complexity requirements are currently set to 12 characters and 3 of 4 character types (uppercase, lowercase, digits, and special characters).

Note: It may take up to an hour for password changes to propagate across all devices

Microsoft has more than one kind of Office 365 service and each service has its own sign-in page. Where you sign in depends on which service you're using. Sign in with your work or school account at https://www.office.com/signin. This is the account that was created for you.

Re-Direct @usma.edu Help Guide

In order to forward email from @usma.edu to @westpoint.edu, use the following steps:

  • Create a new contact in your personal address book that is your westpoint.edu email.
    Click New Items -> Contact
    Enter your name in the full name field and your @westpoint.edu in the email field.
    Click Save & Close.
  • In Outlook, Click File -> Manage Rules &Alerts.
  • Ensure that your @usma.edu email is showing in the top dropdown box.
  • Click New Rule
    Click Apply rule on messages I receive then Next
    Do not check any boxes, just click Next
    Outlook will confirm that you want this rule applied to every message, click Yes
  • Check the box next to redirect.
    If you want something else done with messages (auto reply, delete, etc.), check that box as well.
    Click on the underlined text in the Edit box that says "people or public group"
    Select the contact that you created in step 1 above as the destination of your redirect and click Next.
    Click in the top right dropdown box and select Contacts.
    Find the contact created above and double click.
    You should now see your contact listed in the To: box at the bottom of the window.
    Click Next.
    Click next since we don't want to exclude any messages from this rule.
  • Name the rule whatever you would like, decide if you want it to run on current Inbox items, and ensure the Turn on this rule box is checked, then click Finish. The Rule should look something like this:

Related Content:

Forward or Redirect Email

  • Click the File tab.
  • In the left navigation pane, click Info.
  • Account Settings >> Select New.
  • In the Email Address field, enter the appropriate email address.
  • Click Connect.
  • To set up Outlook Mobile on your phone, select the Set Up Outlook Mobile On My Phone, Too checkbox.
  • Click OK.

  • Choose New Email to start a new message.
  • Enter a name or email address in the To, Cc, or Bcc field.
    Options tab, show fields, select Bcc
  • In Subject, type the subject of the email message.
  • Place the cursor in the body of the email message, and then start typing.
  • After typing your message, choose Send.

Use @mentions to get someone's attention

  • In the body of the email message or calendar invite, enter the @ symbol and the first few letters of the contact's first or last name.
  • When Outlook offers you one or more suggestions, choose the contact you want to mention.
  • By default, their full name is included. You can delete a portion of the mention, for example, everything other than the person's first name.
  • The mentioned contact is added to the To line of the email or the meeting invite.

Focused Inbox
Focused Inbox helps you focus on the emails that matter most. It separates your inbox into two tabs—Focused and Other.
If messages aren't sorted the way you like, you can move them and set where to deliver future messages from that sender.

  • Select the Focused or Other tab.
  • Right-click the message you want to move and select Move to Other or Move to Focused.
  • To turn the Focused Inbox on or off:Select View > Show Focused Inbox.

Until further notice, use westpoint.edu for:
* For routine administrative and business operations involving USMA.
* Per HQDA and other directives, and assessments at USMA CIO/G6, the new government email is appropriate for official administrative and business operations,
including appropriately encrypted Controlled Unclassified Information (CUI) (e.g., PII, For Official Use Only, FERPA, PHI).
The email system automatically encrypts emails between @westpoint.edu recipients in transit and at rest.

If you are sending information about command and control of military forces (e.g., interactions with the 82d Airborne Division or FORSCOM), use Enterprise Email.

* This separation of functionality between business systems and national security systems (NSS) is defined in NIST SP 800-18 Rev 1 and numerous DoD instructions, directives, and policies.
* Separating routine and business operations from C2 of military forces is akin to keeping classified email on classified systems.
* C2 of military forces email should remain on Enterprise Email, most likely encrypted, and accessible via Outlook Web Access (OWA) at https://web.mail.mil.

There is no change to the Army's existing policies on spillage of classified information onto unclassified systems. Do NOT send classified information of any variety via unclassified email systems.

In Outlook, click File, Account Settings, and Account Settings. In the Email tab, select your @westpoint.edu address and click "Set as Default".
Click on the Data Files Tab, select your @westpoint.edu address and click "Set as Default".

More info here:
Change Default Calendar
Change the Default Mail From Account

With Windows, you must use 32bit Internet Explorer (the default mode for most users). This is a limitation driven by the way Microsoft and other browser providers supports digital signing and encrypting/decrypting.

See also “I can’t view encrypted emails in OWA…” and follow the steps to install the S/MIME software
You may need your DCO’s assistance to install the ActiveX software control if you do not have permissions to install software
You should now be able to send and receive encrypted email

Report problems to your ISO/DCO for help resolving the problems. Report faulty instructions to help@westpoint.edu

The same way you have done so as a @usma.edu

Create a new email and select the digital signature option before pressing send
Outlook will prompt you for your PIN before sending the email

Report problems to your ISO/DCO for help resolving the problems.
Report faulty instructions to help@westpoint.edu

You must have the other person’s public key. The other person (if inside @westpoint.edu) can publish their certificates to the @westpoint.edu GAL.
This has been the normal behavior for most of us in the @usma.edu and @mail.mil environments.

The other person can send you a digitally signed email, to which you either
Press Reply and then the “Encrypt” button – Outlook automatically uses the public key
Add the person to your personal contacts and ensure their certificate gets added as well – Outlook usually does this automatically. Sometimes it fails to do so.

You can download the other persons public key certificate from DISA, the “DOD Global Directory Service”:

Author’s personal preference is to download the .cer file, then double click the downloaded file to have outlook add it to your personal contacts list
Outlook will complain that the email address in the .cer file (a @mail.mil email address) does not match the user’s info in your contacts (which probably has the @westpoint.edu email)
Ignore the complaint and add the certificate to the person anyway
Create a new email and select the encryption option before pressing send Outlook will prompt you for your PIN before sending the email

Report problems to your ISO/DCO for help resolving the problems.
Report faulty instructions to help@westpoint.edu

See also:Office 365 Message Encryption(OME)
Send,View,and Reply to encrypted messages in Outlook(for PC)

Within the draft email:
Select the options menu item, then select the “Permissions” button

and select the protection option you want to use

Report problems to your ISO/DCO for help resolving the problems.
Report faulty instructions to help@westpoint.edu

Yes, but… If sending to/from users with @westpoint.edu, the encryption between your computer and the server satisfies the DOD protection of CUI policies and mandates

If sending to/from @mail.mil users or .mil/.gov users in general, use your DoD CAC to satisfy the DOD protection of CUI policies and mandates

If sending to/from other users, use O365 encryption and protection to satisfy the DOD protection of PII policies and mandates

Yes, but…DOD mandates protections for CUI data at rest. The best ways of meeting those mandates are:
Use Bitlocker for whole disk encryption
Use encrypted folders

One Drive synchronized files on your workstation/laptop are NOT encrypted unless you are using one of the methods above to protect your One Drive files

If you need help setting up Bitlocker or encrypted folders, ask your ISO/DCO for help.
Report faulty instructions to help@westpoint.edu.

Yes, the device’s registration and use under the O365 Mobile Device Management technologies and security policies ensures the data on the device is encrypted (and remotely wipeable as needed)

Each user has 15 licenses they can use to install the O365 products on government and personally owned devices.
Users may install on a total of 5 computers (e.g., laptops, desktops), 5 phones, and 5 tablet devices.
Shared personal devices (e.g., home computers) are, IAW MS Licensing, supposed to have a license per sharing user. This includes home usage while assigned to USMA.
Family Sharing:
USMA has not purchased licenses that enable family sharing. Microsoft sells “Office 365 Home” that allows users to share their applications’ with up to 5 family members (see also: share your O365).
If you install Office Pro Plus at home, and your family members don’t have an Office 365 account to log in, they will only be able to read/view Office suite files. They will not be able to edit or save Office suite files.

Multi-factor authentication (MFA) is a method of authentication that requires
the use of more than one verification method and adds a second layer of security to user sign-ins and transactions.

You access and manage your Office 365 services at portal.office.com. From here you can work with Outlook,Microsoft Teams and the rest of the Office 365 suite..

All files that you store in OneDrive for Business outside of the "Shared with Everyone" folder are private initially – only you can see them – unless you decide to share them. You can share files with specified co-workers so you can collaborate on projects.

OneDrive security is adequate in the way other cloud sync-and-share solutions are. Storing files on at-rest servers is all well and good, but the trouble comes in when team members begin syncing files to mobile devices, sharing widely, and creating too much data to track.

OneDrive for Business is HIPAA Compliant and adheres to regulatory compliance for healthcare providers and healthcare organizations. OneDrive consumer cloud storage however, is not covered by Microsoft's BAA.

PC: Office 2016 versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. Windows 7 or later required. Mac: Office 2016 versions of Word, Excel, PowerPoint, OneNote and Outlook. Office 2016 for Mac requires Mac OS X 10.10 or later.

Windows tablet: Office 2016 versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. Windows 8 or later required.
Office Mobile applications (Word, Excel, PowerPoint, and OneNote) require Windows 10.
Windows phone: Office Mobile applications (Word, Excel, PowerPoint, OneNote, Outlook Mail, and Outlook Calendar) require Windows 10.
Set up Windows phone and tablets with eMail and office

iOS: Office for iPad® and iPhone® requires iOS 10.0 or later. Office for iPad Pro™ requires iOS 10.0 or later. Office is supported on the two most recent versions of iOS.
When a new version of iOS is released, Office’s Operating System requirement becomes the then-current two most recent versions: the new version of iOS and the previous version.
Set up Office apps and email on iOS devices
Set up email in Outlook for iOS mobile app

Android: Office for Android™ can be installed on tablets and phones that meet the following criteria: running any of the last 4 major versions of Android and have an ARM-based or Intel x86 processor.
Set up email in the Outlook for Android app
Set up Office apps on Android

Other Devices:
Blackberry phones
Nokia (Symbian OS)
Windows 6.5 Mobile
Other tablets & phones

Experiencing an issue with your android phone showing not compliant in the company portal when it is actually for the ‘threat scan on apps’ setting Go to the Google Play Protect settings (Settings ->Google->Security->Google Play Protect -> Setting Gear in upper right-hand corner-> Turn off “Scan Device for Security threats”. Go to company portal and have it evaluate your compliance -> It should fail because you just turned off the app scanning. Return to the Play Protect settings and Re-enable “Scan Device for Security Threats”. Go back to Company Portal and re-evaluate your compliance and it may now correctly recognize your device is compliant.

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Evolve 365 Live Support:

You have access to an online, self-help, training portal with thousands of easily searchable videos to help you get started using the new tools available to you in Office 365.

Evolve 365 Training Portal
Evolve 365 Resource Library
Printable Training Guides to get you Started
Mircosoft Teams Quick Setup Guide
Additional Teams Training Videos
Microsoft Planner Quick Start

Focused training is available for all of the following topics:

File Sharing
SharePoint Sites
Microsoft Teams
Instant Messaging
Online Meetings

Interested in enrolling in a training course to help you learn about the Office 365 applications?
Check out this Welcome to Office 365 skill track in Evolve 365. Remember to click Enroll at the top of the page.

Accessiblity/Section 508

Privacy Policy

Last Updated: 3 APR 2019 08:00

Information available at help.westpoint.edu is consistent with Army and DoD policies and The Principles of Information and contains information cleared for public release. Information intended for the internal Army audience is available through Army Knowledge Online (AKO) at www.us.army.mil Army Policy for Using Copyrighted Materials The Office 365 Help Site is provided as a public service by the West Point Public Affairs Office. Information presented on The Office 365 Help Site is considered public information and may be distributed or copied unless otherwise specified. Use of appropriate byline/photo/image credits is requested. The use of copyrighted material by the Army is subject to U.S. copyright law as reflected in Army regulations. It is Army policy to recognize and respect the rights of copyright owners. More information on the Army's use of copyrighted materials. For site management, information is collected for statistical purposes only. This government computer system uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with National Archives and Records Administration guidelines. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

The Freedom of Information Act (FOIA) is a Federal law that establishes the public’s right to request existing records from Federal Government agencies. The FOIA provides for prompt, maximum release of DOD records to the public unless such requested records are specifically exempt from mandatory public disclosure under the FOIA. Only the Secretary of the Army and the Initial Denial Authority (IDA) may deny a request for Army records.